Last Updated: September 30, 2026
Welcome to Grid9 Digital Marketing (“Grid9,” “we,” “us,” or “our”). These Terms & Conditions govern your use of the Grid9 Digital Marketing website and the digital marketing services we provide.
By accessing our website or engaging our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
Our Services
Grid9 Digital Marketing provides digital marketing services that may include:
- Search engine optimization (SEO)
- Local SEO
- Google Business Profile optimization
- Paid advertising
- Website design and development
- Content marketing
- Digital marketing strategy
- Lead generation
- Analytics and reporting
- Other related digital marketing services
The specific services, deliverables, timelines, and fees applicable to a client will be outlined in the applicable proposal, agreement, or other written communication between Grid9 and the client.
Client Responsibilities
Clients are responsible for providing accurate and complete information, materials, access credentials, approvals, and other resources reasonably required for us to perform the agreed services.
You agree to:
- Provide accurate business and contact information
- Provide timely access to relevant platforms when required
- Review and approve materials when requested
- Ensure that information and materials provided to Grid9 are accurate
- Have the necessary rights to use content, images, logos, trademarks, and other materials supplied to us
- Communicate material changes that may affect the services
Delays in providing information, access, approvals, or other required materials may affect project timelines.
Third-Party Platforms
Some of our services depend on third-party platforms, including search engines, advertising platforms, social media networks, analytics platforms, website hosting providers, and other technology providers.
Grid9 does not control these third-party platforms and cannot guarantee their availability, policies, algorithms, features, pricing, or performance.
Changes made by third-party platforms may affect rankings, advertising performance, visibility, website functionality, or other marketing results.
SEO and Marketing Results
Digital marketing results can vary based on numerous factors, including competition, market conditions, search engine algorithms, advertising costs, website quality, business reputation, budget, industry, location, and third-party platform changes.
Grid9 makes reasonable efforts to provide professional strategies and services, but does not guarantee specific rankings, traffic levels, leads, sales, revenue, advertising results, or other marketing outcomes unless expressly stated in a written agreement.
Past performance or case study results do not guarantee future results.
Website and Content
Where Grid9 provides website design, content, SEO, or related services, the scope of work and ownership or licensing of deliverables will be determined by the applicable client agreement.
Unless otherwise agreed in writing, Grid9 may retain ownership of its pre-existing materials, processes, templates, strategies, systems, methodologies, and proprietary resources used in providing services.
Clients remain responsible for reviewing and approving content and information published on their behalf.
Intellectual Property
Grid9 retains all rights to its trademarks, branding, proprietary processes, methodologies, templates, systems, strategies, and other intellectual property owned or developed independently of a specific client project.
Clients must not reproduce, distribute, sell, sublicense, reverse engineer, or commercially exploit Grid9 proprietary materials without prior written permission.
Client-provided materials remain the property of the client or their respective owners.
Payments and Fees
Fees, payment schedules, deposits, recurring charges, and other financial terms will be specified in the applicable proposal, service agreement, invoice, or other written agreement.
Unless otherwise agreed in writing, invoices are due according to the payment terms stated on the invoice.
Failure to make required payments may result in suspension or termination of services.
Cancellation and Termination
Either party may terminate services according to the terms of the applicable client agreement.
Grid9 may suspend or terminate services if a client:
- Fails to make required payments
- Provides misleading or fraudulent information
- Requests unlawful or prohibited activities
- Violates these Terms & Conditions
- Uses our services in a manner that could harm Grid9 or third parties
Upon termination, the client remains responsible for any unpaid fees or other obligations incurred before termination.
Acceptable Use
You agree not to use Grid9’s website or services to:
- Violate applicable laws or regulations
- Engage in fraudulent or deceptive activities
- Infringe intellectual property rights
- Distribute malicious software
- Attempt unauthorized access to systems or accounts
- Interfere with the operation or security of our website or services
- Request marketing activities that violate applicable laws or third-party platform policies
Grid9 reserves the right to refuse or discontinue services that we reasonably believe violate these requirements.
Confidentiality
Each party may receive confidential or proprietary information from the other in connection with the services.
Both parties agree to use reasonable care to protect confidential information and not disclose it to unauthorized third parties, except where disclosure is required by law or reasonably necessary to perform the agreed services.
Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis to the extent permitted by applicable law.
Grid9 does not warrant that:
- The website will always be available or error-free
- Third-party platforms will remain available or unchanged
- Search engine rankings will remain stable
- Marketing campaigns will achieve a particular result
- Website traffic, leads, sales, or revenue will reach a specific level
We will make reasonable efforts to provide professional services consistent with the agreed scope of work.
Limitation of Liability
To the maximum extent permitted by applicable law, Grid9 Digital Marketing will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
This may include loss of profits, revenue, business opportunities, data, rankings, traffic, or other indirect losses.
Any additional limitations of liability applicable to a client relationship may be stated in the applicable service agreement.
Indemnification
You agree to defend and indemnify Grid9 Digital Marketing and its owners, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from:
- Your violation of these Terms & Conditions
- Your violation of applicable laws
- Materials or information supplied by you
- Your infringement of another party’s intellectual property or other rights
- Your misuse of our website or services
Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
These links are provided for convenience. Grid9 does not control or endorse third-party websites and is not responsible for their content, availability, security, or privacy practices.
Your use of third-party services is subject to their own terms and policies.
Changes to These Terms
Grid9 may update these Terms & Conditions from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to Grid9 Digital Marketing and its applicable business jurisdiction, without regard to conflict-of-law principles.
Any specific governing-law or dispute-resolution provisions applicable to a client relationship may be established in the applicable service agreement.
Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
Entire Agreement
These Terms & Conditions, together with any applicable proposal, service agreement, statement of work, or other written agreement between Grid9 and a client, constitute the agreement governing the applicable services.
If there is a conflict between these Terms & Conditions and a specific written client agreement, the specific client agreement will control to the extent of the conflict.
Contact Us
If you have questions about these Terms & Conditions or our services, please contact us.